Project page

On-demand service integrated into the public transport system

ioki Hamburg

Together with Verkehrsbetriebe Hamburg-Holstein GmbH and Hamburger Verkehrsverbund, we have opened up peripheral areas of the city of Hamburg with Osdorf, Lurup and Billbrook, which have a high residential density but do not yet have strong public transport coverage.

In 2019, the project wins the German Mobility Award 2019 – awarded by the Federal Ministry of Transport and Digital Infrastructure and “Germany – Land of Ideas”.

Since December 2020, “ioki Hamburg” has also been on the road in the Brunsbek/Lütjensee/Trittau region and in the town of Ahrensburg as part of the RealLabHH project. “ioki Hamburg” is particularly attractive because the service is integrated into local public transport and can be used simply with an HVV ticket plus one euro surcharge per journey and person.

ioki Hamburg
ioki Hamburg App
Marketing bei ioki

July 2018 until today

Fahrzeugberatung bei ioki

25 emission-free vehicles

Marketing bei ioki
Operating form

On-demand traffic

Projektmanagement bei ioki

the service is tariff-integrated, 1 Euro comfort surcharge

kundenservice bei ioki

> 660.000 Passengers

Projektmanagement bei ioki
Service area

Lurup, Osdorf, Billbrook, Stormarn District

Numbers, data, facts

  • Re-use rate 74,1% 74,1%
  • Use as a public transport feeder 75% 75%
  • Regular use 85% 85%

“The vast majority of passengers use hvv hop as a feeder to the next stop. That is a pleasing development. The more attractive local public transport becomes, the more we relieve the inner city of CO2 emissions, traffic noise and particulate matter.”

Dr. Lorenz Kasch, Managing Director VHH

Image source: VHH/