ioki B2B-Support
Submit your request to our support team here.
Please fill in the relevant form – we will contact you as soon as possible.
Requirements that are not covered by the standard product features will be evaluated by our product team and we will contact you again. The evaluation takes place on our bi-weekly sprint basis, so it can take a few days to get a reply. Thank you for your understanding.
Bug Report
Use this form to report bugs in the Controle centre, Passenger app, Vehicle app and Tableau that do not affect ongoing operations.
Change Request
Use this form for product requests that can be met with existing features and settings.
Product requirements
Use this form for product requirements that cannot be met with existing features and settings.
BI-Reporting
Use this form for reporting requirements that cannot be met with existing features and settings.
Here you can reach our support for other enquiries
We will be happy to help you!
If your request is not covered by the forms provided above, please contact us at support@ioki.com. We will get back to you as soon as possible. We will get back to you as soon as possible.
Sign up for the ioki insights Release Notes here!
As an existing customer, you will receive exclusive operator information about new product features and customisations in the existing system with the release notes. We look forward to your registration.